HostPal answers your guests over WhatsApp through a shared concierge number and a per-property link — fast, in their own language. No PMS to wire up. No Airbnb API to wait on. Share the link once — every guest chat after that lands on the bot. Live on WhatsApp in minutes.
The most-asked guest question — in every country, on every platform — is the same five words.
HostPal answers the repetitive ones before you even see them — using your guidebook, your tone, your property-specific rules. You stay the host. It stops being a helpdesk.
See what the bot said, what it escalated, and why — for all your properties, in one place.
Upload your property docs, connect WhatsApp, and HostPal answers guests day and night — in your voice, not a generic bot voice.
HostPal is built to take the repetitive 90% off your plate — WiFi, check-in, parking, recommendations — and wake you only for what actually matters.
HostPal detects life-safety situations the moment a guest describes them, points the guest at local emergency services, and pages your emergency contact on WhatsApp or Telegram — re-pinging with urgent wording if there’s no reply, with email as a life-safety backstop.
When HostPal isn't sure, it asks you on WhatsApp. Your reply goes straight to the guest — and into the bot's memory. Next time the same question lands, it's handled. No dashboards to tend. No rules to write. Mistyped? Send UNDO within 60 seconds.
Setup takes under 10 minutes. No dev work, no integrations to wrestle with.
Illustrative, paraphrased from early conversations with hosts during onboarding. Real named case studies will land here once beta customers opt in.
A single guest complaint costs more in lost bookings than a year of HostPal. Start with a 7-day free trial — cancel before day 7 and you won't be charged.
Still wondering? Email us — a real human reads every message and replies fast.
Email usNo. HostPal is not a property management system and does not integrate with one. It runs as a standalone messaging layer alongside whatever PMS or booking setup you already use — Hospitable, Hostaway, Guesty, Smoobu, or none at all.
No. HostPal does not use Airbnb's or Booking.com's messaging APIs. Guests reach you directly on WhatsApp or Telegram — typically via a QR code or tap-to-chat link you share in your pre-arrival email or check-in instructions.
WhatsApp and Telegram. Guests message you on whichever channel they prefer; HostPal answers in their language, around the clock.
It writes short, friendly replies based on your guidebook, your notes, and your rules — not canned bot answers. Where AI-disclosure rules apply (like the EU), guests are told up front that an AI assistant is answering — it's built in and on by default.
It tells the guest it's checking with you, then emails you and pings your chosen channel (WhatsApp or Telegram) with the full context — email always goes out as the reliable default, so you never miss it. It resumes once you reply, and if your answer is reusable you can save it to your knowledge base so the AI handles that question itself next time.
WhatsApp setup is near-instant — just share your property link; no number to connect. Upload your guidebook, add house rules, test a few messages. (Telegram is optional and takes a few extra minutes to create your own bot.)
Designed to align with GDPR; see /legal/privacy. Encrypted in transit and at rest. We do not use guest content to train any model. Access code disclosure is gated by reservation status (with iCal) and host-configured rules.
Today HostPal runs on a single shared US-based WhatsApp number. Each property gets a unique tap-to-chat link (or QR), so when a guest taps it the bot knows which property is being asked about. Guests are answered in 50+ languages — they just see a US prefix on the incoming number. Local per-country numbers (and optional dedicated numbers per property) are rolling out as we move through Twilio's ISV program.
Yes — 7-day free trial. Pick a plan, enter your card to activate, test with real guests. Cancel anytime before day 7 and you won't be charged a cent.
Yes. If a guest describes a fire, medical issue, or gas leak, the bot tells them to call emergency services right away and pages your emergency contact — with a full incident timeline in your dashboard.
Before you sign anything, find out if the neighbourhood actually pays. HostPal Invest pulls every active listing within 1km, crunches occupancy, revenue, regulation risk and competition — and gives you a plain-English buy / wait / avoid.
Start your 7-day free trial. Cancel anytime before day 7 — you won't be charged.